Shipping Policy
Shipping
Most in-stock items ship within 5-7 business days unless otherwise specified on the product page. Please refer to the individual pages for the most up-to-date information. Items ordered together may arrive in multiple boxes and arrive on different delivery dates. We are unable to ship to P.O. and A.P.O boxes.
Furniture and other oversized items travel via freight carriers which have extended processing and delivery times. The shipping time frame presented on each product reflects the estimated processing time before the item leaves our warehouse.
Preorder items are not yet in our warehouse and the dates presented for those products are estimates only and are subject to change. These items are also subject to additional shipping charges. Some preorder items have additional processing lead times once the items become in stock and may not ship immediately. Orders that contain mixed shipping methods and/or preorder items will have more than one shipping fee applied at checkout.
All items ship via UPS unless otherwise they are noted as a White Glove delivery on the item's product page.
The below rates apply to the 48 contiguous states. At this time, we do not offer shipping internationally or to Hawaii and Alaska.
Terms & Conditions
Oversize/White Glove Shipping: If your item was marked as oversize or white glove, please contact lauren@willsdesignassociates.com to arrange shipping. Due to the size of these items, we are unable to offer free shipping. Items can be picked up for free in Houston.
Please contact us within 24 hours of your delivery to file a damage claim. All items must be fully inspected by consignee and any damages or incorrect items must be noted before signing for your delivery.
Color Note: Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Descriptions of merchandise, including colors or shades, textures, and other feature are provided by the manufacturer; Lulu & Georgia assumes no liability whatsoever for the description, for variance, including in colors or textures, minor imperfections, and/or for a product not meeting with customer satisfaction, absent a manufacturer-verified defect.
Measurements: Please ensure to measure properly prior to placing any orders. The customer takes full responsibility for final measurements and ensuring items fit the space. If you have any questions regarding the product’s size and delivery methods, please email
Refunds
We want you to be happy with your purchase! Please read all descriptions and review images carefully before purchasing. All sales are final. We do not offer returns or refunds.